Shipping delay Note: Due to the impact of the international epidemic, some parcel it will be delay,we cannot promise you the express delivery time, please wait patiently. If you have any questions, please contact


We try our best to send out your packages on time every day! Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.We will try our best to let you receive the product as soon as possible.Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.


Free shipping is not available in these areas : Cayman Islands,Hawaii,Alaska,Puerto Rico,Virgin Islands,Martinique,Russia,The Dominican Republic,India,Vietnam.

Standard shipping:

Processing Time: Normally 1-5 Business Days After Payment
(Processing Time: The estimated time it takes to process your order.)
Shipping Time: Normally 10-20 Business Days After Processing
(Shipping Time: The estimated time it takes to deliver your order.) 

Receiving Time = Processing Time + Shipping Time

For example, if you order a dress, it will need 1-5 business days of processing time and then 10-20 business days of shipping time if you select postal shipping. Therefore, you can expect to receive it in 11-25 business days.

Express Shipping:

Express shipping Cooperation companies: DHL, FEDEX, SF,USPS EXPRESS,UPS
 Processing Time: Normally 1-5 Business Days After Payment
(Processing Time: The estimated time it takes to process your order.)
Shipping Time: Normally 4-7 Business Days After Processing
(Shipping Time: The estimated time it takes to deliver your order.) 


Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Flax Maker is not responsible for any delays caused by the carrier, especially during high-volume periods. Flax Maker can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

If you have not received your package within 25 business days of placing the order, email with your Full Name and Order Number and we'll look into the matter immediately!

Flax Maker is not liable for missing parcels due to errors on the customer or carrier's part.


Please note taxes and duties may be charged for international orders.

*Especially Express shipping,Express shipping have 10% Probability will be taken taxes and duties

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

In order to reduce import duties, the declared value of each order is approximately $ 10-20 USD. Therefore, if there is a need to pay import tax, the amount is generally between $10-30 USD The specific amount is determined by the destination customs. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

If you have any further questions, please contact our customer services at
Tel:+86 18710431896
Office address:3-201,No.178 Xiying Rd,Qujiang New District,Xi'an,Shaanxi,China